RSS Feed not working
Our account is http://twitter.com/caldiglib
The feed is: http://www.cdlib.org/cdlinfo/feed/
Last update should have been on Feb 22 2:35 PM Pacific but no
update occurred.
Someone just commented on my past post about the feed not working,
which is what drew my attention to this not working. This makes me
think you all need some monitoring software.
--Joan Starr
Support Staff 2 Posted by Paolo Miguel on 24 Feb, 2011 05:41 PM
Joan,
Thanks for contacting us. We will check on this issue asap and get back to you.
Paolo
3 Posted by joan.starr on 24 Feb, 2011 05:43 PM
Thank you for your prompt attention to this matter.
Support Staff 4 Posted by Paolo Miguel on 25 Feb, 2011 08:27 AM
Joan,
The RSS feed issue was caused by the database server being out of disk space. We have moved the backups off the database server to avoid this issue in the future. Don't hesitate to contact us should you have any other issues. Thanks!
Paolo
Paolo Miguel closed this discussion on 25 Feb, 2011 08:27 AM.
joan.starr re-opened this discussion on 25 Feb, 2011 03:55 PM
5 Posted by joan.starr on 25 Feb, 2011 03:55 PM
Paolo,
Do you have a method for finding this kind of information out that does not involve one of your customers informing you that your service is not working? That would be an improvement.
Thanks,
Joan
Support Staff 6 Posted by Paolo Miguel on 27 Feb, 2011 04:44 PM
Joan,
We are currently working on a monitoring system that will keep us informed of any tweethopper issues right away. We will keep you posted for any developments on this new feature which aims to provide you better service. Thanks!
Paolo
7 Posted by joan.starr on 28 Feb, 2011 04:26 PM
Thank you for the update Paolo. This is a very good development.
Support Staff 8 Posted by Josh Owens on 02 Jun, 2011 06:56 PM
I just wanted to update you on this before I closed it out. We have added some internal monitoring tools and we are checking it 2-3 times a day to make sure things are running smoothly.
We will probably add more advanced tools and alerting as time goes on, but we have something in place and working now.
Thanks again for your suggestion Joan.
Josh Owens closed this discussion on 02 Jun, 2011 06:56 PM.
joan.starr re-opened this discussion on 02 Jun, 2011 08:06 PM
9 Posted by joan.starr on 02 Jun, 2011 08:06 PM
Thanks for the update Josh!
--Joan Starr
-----Original Message-----
From: Josh Owens [mailto:***@tenderapp.com]
Sent: Thursday, June 02, 2011 11:57 AM
To: Joan Starr
Subject: Re: RSS Feed not working [Problems]