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Disabled by subscription plan downgrade (updated)

CPunitedPraha's Avatar

CPunitedPraha

06 Dec, 2010 11:11 AM via web

Hi guys,

I'm still in a testing phase of what tweethopper can or can't do. And even though I use only one account and one job on my free tweethopper plan, everytime I log in or even come back form another page of the site, I have to manually activate the account again for it says "Disabled by subscription plan downgrade". After clicking the activation link it seems to work pretty well but only as long as I'm on the site...I believe this shouldn't be happening, or am I wrong?

And BTW, I couldn't get auto-follow feature to work. Is it something on the Twitter side? (because I tried several other services with similar functionality but non of them seemed to work anymore)

Thanks in advance.

Comon guys, this shouldn't be a difficult answer as I believe. Why is my account getting deactivated everytime I log out? Is it a limitation of a free plan? If so, tell me and I'm ready to upgrade but I really need to be sure this isn't a bug because I wouldn't really like to pay for a service I couldn't use the way I need...

  1. Support Staff 2 Posted by Josh Owens on 14 Dec, 2010 06:59 PM

    Josh Owens's Avatar

    CPunitedPraha,

    I do believe this to be a bug, I will look into it more.

  2. Support Staff 3 Posted by Paolo Miguel on 01 Feb, 2011 08:14 AM

    Paolo Miguel's Avatar

    CPunitedPraha,

    We just want to follow up if you're still having the same issue. Let us know if this has been resolved so we can close the ticket. Thanks!

    Paolo

  3. Support Staff 4 Posted by Paolo Miguel on 15 Feb, 2011 06:41 PM

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    CPunitedPraha,

    We would like to follow up if you're still having issues. Otherwise, we will be closing the ticket 7 days from now. Thanks!

    Paolo

  4. 5 Posted by CPunitedPraha on 17 Feb, 2011 10:50 AM

    CPunitedPraha's Avatar

    Ok, I thought I posted it here but it seems I posted it somewhere else (or it didn't get recorded), but I don't know as I already upgraded to Hop...

  5. Support Staff 6 Posted by Paolo Miguel on 18 Feb, 2011 04:10 PM

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    CPunitedPraha,

    Thanks for your reply. Don't hesitate to open a new ticket should you encounter another issue.

    Paolo

  6. Paolo Miguel closed this discussion on 18 Feb, 2011 04:10 PM.

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