upgraded account ...didn't upgrade
Tim Noyes
via web
upgraded account ...didn't upgrade
paid. it said you've upgrade but no upgrade.
logged out logged in again still no upgrade.......
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Support Staff 2 Posted by Josh Owens on 26 Jun, 2010 04:22 PM
Tim,
Give it a try now, I forced a refresh of the subscription settings from spreedly.
I will look a bit deeper into why it didn't happen on it's own.
3 Posted by mousewrites on 12 Aug, 2010 01:49 PM
I'm having roughly the same issue. Says my account needs to be upgraded, but I'm only using one bot on one feed... And it keeps saying I fixed the problem, though the account is labeled "Disabled by subscription plan downgrade."
Thoughts?
Support Staff 4 Posted by Josh Owens on 12 Aug, 2010 02:36 PM
What is your tweet hopper email or login?
5 Posted by mousewrites on 12 Aug, 2010 03:08 PM
mousewrites@gmail.com
Sorry about that. :D
On Thu, Aug 12, 2010 at 7:38 AM, Josh Owens <
tender+d01643040b36fe6405027a172200563cb5c77d11f@tenderapp.com<tender%2Bd01643040b36fe6405027a172200563cb5c77d11f@tenderapp.com>
> wrote:
6 Posted by David on 12 Aug, 2010 07:06 PM
Me too - it finally upgraded but when I try and create a BOT - after getting redirected back from twitter I get an error saying "there was an error saving this Twitter account"
Help?
Support Staff 7 Posted by Josh Owens on 12 Aug, 2010 07:11 PM
Do you have a screenshot or more error message from the screen you saw?
Sorry, the oAuth process is fairly new in Tweethopper, and it works for the
cases I tested, but I have a feeling there may be a few bugs lurking.
--Josh
On Thu, Aug 12, 2010 at 3:08 PM, David <
tender+d01643040b36fe6405027a172200563cb5c77d11f@tenderapp.com<tender%2Bd01643040b36fe6405027a172200563cb5c77d11f@tenderapp.com>
> wrote:
8 Posted by mousewrites on 12 Aug, 2010 07:20 PM
Screenshot from my error, or David's? :)
My whole error message is:
"Disabled by subscription plan downgrade. To re-enable, fix any issues and
click the "Update this account" button."
On Thu, Aug 12, 2010 at 12:14 PM, Josh Owens <
tender+d01643040b36fe6405027a172200563cb5c77d11f@tenderapp.com<tender%2Bd01643040b36fe6405027a172200563cb5c77d11f@tenderapp.com>
> wrote:
9 Posted by SMHCOP on 14 Aug, 2010 08:42 PM
Similar to Mousewrites, I keep getting an error message saying
"Disabled by subscription plan downgrade."
When I click on "Manage Bot" I am told
"Disabled by subscription plan downgrade. To re-enable, fix any issues and click the "Update this account" button."
I can't find anything to change or fix that will allow the bot to stay active.
thanks
10 Posted by mousewrites on 14 Aug, 2010 10:36 PM
Unfortunately, I still haven't heard back from Josh. I hope it gets resolved
soon.
On Sat, Aug 14, 2010 at 1:44 PM, SMHCOP <
tender+d01643040b36fe6405027a172200563cb5c77d11f@tenderapp.com<tender%2Bd01643040b36fe6405027a172200563cb5c77d11f@tenderapp.com>
> wrote:
Support Staff 11 Posted by Josh Owens on 15 Aug, 2010 04:30 AM
Mousewrites,
Can you give me more information on what you did or how you triggered your error? I saw it in the db, but I am not seeing the bug in the code, maybe your descriptions can help me pinpoint it.
12 Posted by mousewrites on 15 Aug, 2010 04:51 AM
All I did was sign up, chose the free account, plug in a feed and hit save.
It's constantly saying that the account was downgraded. If I remove the
feed, it goes away, but it goes back as soon as I put the feed in.
On Sat, Aug 14, 2010 at 9:32 PM, Josh Owens <
tender+d01643040b36fe6405027a172200563cb5c77d11f@tenderapp.com<tender%2Bd01643040b36fe6405027a172200563cb5c77d11f@tenderapp.com>
> wrote:
13 Posted by David on 15 Aug, 2010 08:44 AM
Here is screenshot of error
14 Posted by mousewrites on 15 Aug, 2010 04:32 PM
That's exactly what mine looks like.
On Sun, Aug 15, 2010 at 1:46 AM, David <
tender+d01643040b36fe6405027a172200563cb5c77d11f@tenderapp.com<tender%2Bd01643040b36fe6405027a172200563cb5c77d11f@tenderapp.com>
> wrote:
15 Posted by Shawn McCarthy on 16 Aug, 2010 05:52 PM
Can you check my account too?
16 Posted by Tim J. Noyes on 16 Aug, 2010 05:55 PM
-----Original Message-----
From: Shawn McCarthy [mailto:tender+d01643040b36fe6405027a172200563cb5c77d11f@tenderapp.com]
Sent: Monday, August 16, 2010 1:54 PM
To: novanews@pwfind.net
Subject: Re: upgraded account ...didn't upgrade [Problems]
Support Staff 17 Posted by Josh Owens on 23 Aug, 2010 01:14 PM
Hey guys,
A few things were going on in this thread.
1) There was a bug in the upgrade code, which has been fixed and tested as working now. Accounts should properly fetch the new plan level once you upgrade.
2) Re-enabling a twitter account in tweethopper required an update to the password in our db, but oAuth has done away with that. We now have an enable link you can click if your twitter account gets disabled in our system.
Since this was two separate issues experienced by multiple people, I am going to close this thread and ask people to open a new issue if they still have any problems.
Josh Owens resolved this discussion on 23 Aug, 2010 01:14 PM.