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Delays and Duplicates make an unhappy Client...

Adam Hill

19 Aug, 2009 09:57 AM via

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Hi there,

We're using a Feed Tweet Bot on a Feedburner RSS feed. As you can see from the twitter account: http://www.twitter.com/travelb there are multiple repetitions being posted (usually 2 posts) and often the system is taking hours to update. This was a test with one client before we started rolling out to others but its not going so well... any ideas why this is happening?

Thanks,

Adam

1. Support Staff 2 Posted by Josh Owens on 20 Aug, 2009 01:46 PM

   

   Adam,

   The duplicates are happening because bit.ly is giving different urls, thus our system sees they are different tweets and posts it. I will investigate the root issue soon and report back to you.

   The delays are likely related to feed timeouts, we are working to handle more capacity, but this is a deep issue and will likely take a week or so to fix.

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2. 3 Posted by andy on 23 Sep, 2009 01:08 PM

   

   Hi Adam,

   It seems your feed bot isn't double posting anymore so I'm going to close this ticket for now.

   Please reopen if you still have issues.

   Thanks,
   Andy

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3. andy closed this discussion on 23 Sep, 2009 01:08 PM.

4. Adam Hill re-opened this discussion on 08 Oct, 2009 10:29 AM

5. 4 Posted by Adam Hill on 08 Oct, 2009 10:29 AM

   

   Hi Andy - Please reopen if you can as it is still happening. Indeed I've got the same problem with a newly created bot posting to:

   http://twitter.com/adshill

   My personal twitter account.

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6. 5 Posted by andy on 09 Oct, 2009 04:07 AM

   

   No worries Adam.

   The ticket is now open with us.

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7. 6 Posted by wendy on 05 May, 2010 02:52 PM

   

   Adam,

   Is the problem still happening? Thanks so much!

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8. 7 Posted by Adam Hill on 05 May, 2010 03:50 PM

   

   Hi Wendy,

   we stopped using the service a long time ago. Apologies I cant really help.

   Best,

   Adam
   -----

   Adam Hill - Operations Manager
   Consult and Design International Limited

   http://www.consultanddesign.com
   +44 (0) 845 601 1212
   Registered Company No. 05491181

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9. wendy closed this discussion on 05 May, 2010 03:58 PM.

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